UFA plants success with support and flexibility
When Alan Liu was hired in an IT support role as a student intern at UFA Co-operative Ltd., he worried that he was in over his head and wouldn’t be able to provide the expertise needed to help his fellow employees with their computer and technical issues. Luckily, the support person was given his own support.
“My supervisor assigned me a mentor that I bombarded with questions about how things worked and what the procedures and protocols were,” Liu says. “That went on for a few months until I finally felt I could confidently take a ticket, investigate it and know how to solve it. And then I started to be the one people asked for advice, which felt amazing.”
Jennifer Beatty is senior director of human resources at the Calgary-based co-operative, which supports agricultural producers, commercial customers and other related rural businesses in Western Canada. She points to a suite of employee development programs for both new employees and potential leaders that involve mentorships and formal training.
“Our employee value proposition states that we help each other grow,” she says. “We’re actively expanding our business, and as the organization grows, we want our employees to grow with it, and that could be through innovations, special projects, career development or skills development.”
UFA’s new hire orientation is held in person for people working in the office and online for those working in remote locations. “We also have a popular component where people from the office go out and spend the day visiting various field locations and customers to better understand their business and learn about our cooperative,” Beatty says.
It’s something that Liu, now a technical support analyst for UFA’s cardlock machines, which allow for fuel transactions across the UFA network, has been able to take part in.
“We took a group of people from our head office out on a tour bus to see how things work in the field,” he says. “We visited a cardlock site and saw our impact, how our actions directly support the cardlock and the farm store. That was an eye-opening experience, and worth so much more than any kind of instruction.”
Liu also appreciates the company’s health and wellness offerings. “UFA actually cares about work-life success,” he says. “We can pick a day to take off once a month on top of our vacation, which is amazing. And there’s an amount that we can write off towards purchasing health or fitness equipment, like a smart watch to track my exercise.”
There’s also a $2,500 benefits bundle specifically for mental health and well-being options, a scholarship program for students, a diversity, inclusion and belonging focus and an active social club.
“We want people to be successful in both areas of their lives—at work and at home,” says Beatty. “So, we offer a certain amount of flexibility at work, and policies and programs that support people’s personal lives. We want everybody to be able to be themselves and bring their best selves to work so they can live up to their full potential.”