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TELUS Communications Inc.
Alaine, a digital home technician at TELUS, makes a visit to a residence  

Recognized as one of BC's Top Employers (2024):

Here are some of the reasons why TELUS Communications Inc. was selected as one of BC's Top Employers (2024):

  • TELUS supports employees looking to start a family with generous fertility drug coverage (to $15,000) and provides expectant and new parents with maternity and parental leave top-up payments -- additionally, support is also offered for employees with older kids through an academic scholarship program (to $5,000 each)
  • TELUS Garden, the company's corporate headquarters in Vancouver, is LEED Platinum-certified for its many energy-saving (and producing) features, including 300 rooftop solar panels, rainwater harvesting, and 10,000 square feet of outdoor garden terraces on six different levels -- and through the longstanding Work Styles program, employees can design their work routines to balance their offsite and onsite time
  • TELUS' charitable program is guided by a "give where we live" philosophy, with the company and its employees (as well as retirees) supporting numerous charitable and community organizations -- and employees are encouraged to get involved directly with paid volunteer time and matching charitable donations
Employees participate in the 18th annual TELUS Days of Giving, the organization's signature volunteer initiative  

Highlights

Industry Telecommunications
Established in Canada 1904
Publicly traded yes
Major Canadian locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 26,162
Part-time employees in Canada 2,553
Average age of employees in Canada 41.7 years
Longest serving employee 46.7 years
Benefits note TELUS has multiple employee groups, the following programs and policies may vary by position
Flexible work options hybrid work option, flexible work hours, 35-hour work week (with full pay), compressed work week, shortened work week (fewer hours with less pay), telecommuting
Long-term savings defined-contribution (DC) pension
Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Wellness spending account up to $500 each year
Mental health practitioner benefit up to $5,000 each year
Maternity top-up (mothers) up to 75% of salary for 16 weeks
Parental top-up (mothers) up to 70% of salary for 16 weeks
Parental top-up (fathers) up to 70% of salary for 16 weeks
Adoption top-up up to 70% of salary for 16 weeks
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Outside survey period outside consultant surveys are held every 12 months
Employee performance reviews employees receive individual performance reviews every 12 months
In-house training initiatives apprenticeship/skilled trades programs, in-house training, online training, paid internships
Related tuition subsidies employer covers up to 100% of tuition per year
Employee charitable involvement employees are involved in selection of charities, employees receive paid time off to volunteer, (up to 3 paid days)

Recognized as one of Canada's Greenest Employers (2023):

Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Greenest Employers (2023):

  • TELUS manages a number of programs to extend the life of and ensure proper disposal of electronic devices, including the Certified Pre-Owned, Take-Home-Trade-Later, and online Bring-It-Back and Trade-In programs that capture thousands of devices every year
  • TELUS' head office in downtown Vancouver is LEED Platinum-certified and features rooftop solar panels, triple-glazed windows, a rainwater harvesting system for non-potable water, outdoor terraces, and state-of-the-art building control systems -- and the company's second LEED Platinum office tower in downtown Calgary (completed in 2020) is designed to generate more energy than it consumes
  • TELUS has a longstanding partnership with Tree Canada to offset its paper usage through tree-planting, having planted (and helped maintain) over 750,000 trees across Canada -- and with other partner organizations the company has also focused on increasing schoolyard tree coverage, planting new orchards and assisting communities in their tree planting initiatives
TELUS employees participate in a beach cleanup during one of the company's Days of Giving  

Highlights

Industry Telecommunications
Major Canadian locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 25,474
Part-time employees in Canada 2,646
Employee green team TELUS green teams (local and open to all employees), national sustainability council (helped organize 50 events last year)
Senior executive who oversees initiatives Chief Financial Officer
Formal strategy/policy name environmental management system (aligns with ISO 14001:2015 standards), environmental policy (public statement)
Publishes sustainability report yes
Green highlights Work Styles program (longstanding flexible work arrangement program has led to reduced commuting emissions and a reduced real estate footprint), Sustainable Paper and Packaging Policy (initiative to reduce paper and packaging consumption by 10% on a year-over-year basis), signed 4 power purchase agreements in the province of Alberta (including 3 solar power installations and 1 wind power facility)
Noteworthy initiatives supply operations team (programs for end-of-life products and devices, and expanded the certified pre-owned program), formal Bring-It-Back program (provides a financial incentive to customers to return devices that may be refurbished and provide affordable mobile device options for customers)
Building footprint includes PV solar panels, rainwater collection, green roof, solar water heating, geothermal heating/cooling, electric vehicle charging stations, solar air heating, a number of LEED office locations (owned and leased) across Canada
Extended recycling furniture (donated where possible), batteries, hazardous waste (motor oil)
Commuter amenities walk to public transit, secure/sheltered bicycle parking, online carpool sign-up
Community partnerships Tree Canada (offsets paper usage through tree planting with hundreds of thousands of trees and saplings planted and maintained since 1998 -- and recently planted more than 20,000 trees at the McLeod Lake Indian Band Reserve in British Columbia to rehabilitate 2,700 hectares of beetle-destroyed forest habitat), Nature Conservancy of Canada, Partners in Planting Program with Edible Trees and Greening Canada’s School Grounds programs; Province of British Columbia's Clean Coast, Clean Waters (sponsored the Wilderness Tourism Association and the Small Ship Tour Operators Association on a 42-day excursion and collected more than 200 tonnes of marine debris along 300 kilometres of the province's shoreline)

Recognized as one of Canada's Top Employers for Young People (2024):

Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Top Employers for Young People (2024):

  • TELUS manages a rotational leadership development program to help kick-start the careers of new graduates, hiring grads for a 24 to 36-month placement in finance, marketing and engineering disciplines -- participants gain hands-on experience through multiple business roles, receive coaching and mentoring, interact regularly with senior leadership, and participate in a number of formal and informal development opportunities
  • New graduates in the finance and engineering rotational leadership development programs are also provided talent assessment training and have the opportunity to participate in the recruitment process to hire new graduates for the program in the following year
  • TELUS recently launched the Digital Skills Fast Track program to enhance team members' digital skills and support a career transition from call centre agents to junior software developers -- participants attend an intensive 12-week coding bootcamp (TELUS covers all program costs, and employees receive full salary and benefits) and graduate with an industry-recognized certificate, and opportunities to use their new knowledge to work on technology and systems that serve customers
Students at TELUS  

Highlights

Industry Telecommunications
Major Canadian locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 26,162
Student opportunities summer jobs, co-op opportunities
In-house training programs orientation program, in-house training, online training, in-house career planning services, leadership training, apprenticeship/skilled trades programs
Related tuition subsidies employer covers up to 100% of tuition per year
Unique training and development opportunities summer internships and co-op placements in areas such as marketing, finance and engineering, flexible rotation programs offer new grads support in pursuing a designation of their choice including CPA, P.Eng, PMP (mentorship from someone holding the same designation, financial assistance, time off to study for exams and presentations), new grads in finance and engineering rotational leadership development programs receive talent assessment training and can participate in the recruitment process to hire new grads the following year
Additional highlights participates in a number of on-campus activities (including career fairs, tech talks, speed networking, LinkedIn workshops, open houses at some offices and tours of TELUS Innovation Centres), Innovation Project competition, networking and learning events with senior leadership at least twice a year (topics include strategy, personal development, and inclusive leadership), employees may transfer credits to repay student loans, Diversity in Technology scholarships ($5,000 scholarships awarded annually to women and minority students entering their final year of study for a bachelor degree or diploma in technology-related fields), TELUS MBA program developed in partnership with the University of Victoria's B. Gustavson School of Business (2-year fully accredited MBA program with content tailored to leadership and strategy issues specific to TELUS and the telecom industry)
Dedicated employee resource group alumni networks for participants of rotational leadership development programs
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

Recognized as one of Canada's Best Diversity Employers (2024):

Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Best Diversity Employers (2024):

  • TELUS' diversity and inclusion strategy is informed by data and analytics, with the foundation based on the results of its self-identification survey -- recognizing that there are many aspects of identity, the company recently introduced 11 new racialized group categories, non-binary gender, LGBTQ2+ and caregiver status to better understand the diversity of the workforce
  • In 2021, TELUS established the REACH resource group for employees who identify as Black, and their allies -- the group has three strategic imperatives: to identify and address potential systemic racism and impediments to growth; to create opportunities through education and practical learning events that develop skills and provide ongoing opportunities; and to ensure representation where opinions and ideas are shared through the company's lens with regards to internal programs and processes alongside their external marketing messages
  • TELUS created a new Indigenous wellness benefit to cover the costs of traditional healing practices such as Indigenous healers and elders, traditional medicines, Indigenous ceremony fees and supplies (such as sweat lodges, healing circles, smudging ceremonies, blessings) and travel expenses, up to $1,000 per year for employees and their family
Employees celebrate the launch of TELUS's public Indigenous Reconciliation Action Plan  

Highlights

Industry Telecommunications
Major Canadian locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 26,162
Management of diversity and inclusion initiatives diversity and inclusion team leads strategy across the company and works alongside the diversity and inclusion advisory board, the chief diversity and inclusion officer (CDIO), and TELUS resource groups, TELUS also manages a Respectful Workplace Office to help build a strong culture of inclusiveness and respect
Performance management and accountability equity, diversity and inclusion framework and dashboard tool (tracks analytics across equity groups), external reporting on employment equity through an annual sustainability report
Employee resource groups 6 TELUS resources groups (TRGs) have a collective membership of nearly 8,000 and offer mentoring, networking, peer support, volunteering, and coaching opportunities to its members, TRGs include: Abilities Network (est. 2011), Connections Network (est. 2006), Eagles Network (est. 2010, Indigenous Peoples), Mosaic Network (est. 2011, multicultural employees), REACH (est. 2021, for employees who identify as Black as well as their allies), Spectrum (est. 2009, over 2,000 members)
Noteworthy diversity strategies and policies board diversity policy (goals to have 2 directors who represent a visible minority or are Indigenous, and women and men each representing 33.3% of independent directors; surpassed diversity targets 2 years early and continues to surpass targets), gender transition guidelines and gender affirmation coverage to a lifetime maximum of $50,000 (includes dependents over 18), supplier diversity program (set goal in 2023 to increase spend with diverse suppliers by 5% and Indigenous supplier spend by 10%), 5-year Indigenous reconciliation action plan, D&I societal issues response framework (helps stress the organization's commitment to respect and protect human rights, clarify and confirm what is a D&I societal issue and provide criteria to reach consensus as well as clarify the process, guidelines and tools for engagement)
Recruitment initiatives voluntary self-identification, strategic sourcing and language use in job postings to attract women candidates in technology positions, MOSAIC resource group helps mentor professionals who are new to Canada, in collaboration with local immigrant employment councils, partners with organizations representing diverse candidates to offer mentoring, provide information on recruitment practices, interview tips and resume feedback (some organizations include First Nations Job, WomenHack, CNIB Foundation, EmployAbilities, Abilocity, and Npower)
Retention and development programs achieved gender parity representation in the 2022-2023 cohort of the Leadership Now (LNow) program (develops high-potential leaders for greater responsibility)
Training and awareness initiatives inclusive leadership model, training resources to support hiring and onboarding for leaders (includes bias and inclusive people practices), leader guides and resources (topics include thoughtful allyship, disrupting bias in people processes, and microaggressions), access to LinkedIn learning with self-learning on D&I topics, DECIDE unconscious bias training program
Diversity highlights CHLOE awards (celebrates female team members and other champions of diversity), in 2022, the TELUS Community Boards provided $6-million supporting over 400 local charities across Canada, with 100% of funding going to programs open to communities in need, including BIPOC, individuals with a disability and LGBTQ2+
Highlights from the past year updated self-identification survey with additional categories of identity, new Indigenous wellness benefit to support traditional healing practices (to $1,000 per year for employees and their families), developed an Indigenous employment strategy in consultation with the Indigenous team and community members, developed a virtual learning program about Canadian history through an Indigenous lens with Indigenous educator Chastity Davis, awarded 5 new scholarships as part of the TELUS Diversity in Technology scholarship program, launched the TELUS Reach scholarship for student dependents of Reach members pursuing post-secondary studies in a variety of fields

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