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TELUS Communications Inc.
An employee at TELUS works remotely through the 'Work Styles' program  

Recognized as one of Canada's Top 100 Employers (2023) and BC's Top Employers (2022):

Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Top 100 Employers (2023) and BC's Top Employers (2022):

  • TELUS launched a formal work-from-home strategy back in 2006 called "Work Styles," which includes a variety of alternative working arrangements in addition to working from home -- the company has also expanded their suite of virtual care offerings, from virtual health care services to a dedicated expense (to $1,000) to fund their home offices
  • TELUS Garden, the company's corporate headquarters in Vancouver, is LEED Platinum-certified for its many energy-saving (and producing) features, including 300 rooftop solar panels, rainwater harvesting, and 10,000 square feet of outdoor garden terraces on six different levels
  • TELUS' charitable program is guided by a "give where we live" philosophy with the company and its employees (as well as retirees) supporting numerous charitable and community organizations -- and employees are encouraged to get involved directly with paid volunteer time and matching charitable donations
Emmanuel, a staff member at TELUS embraces a flexible work arrangement through the company's 'Work Styles' program  

Employer Background

Industry Telecommunications
Established in Canada 1904
Publicly traded yes
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 25,474
Part-time employees in Canada 2,646
Full-time employees worldwide 86,621
Workforce engaged on a contract basis 46.9%
Average age of employees in Canada 41.7 years
Longest serving employee 46 years

Work Environment Rating: A+

Hybrid work home office allowance, office equipment loan program, longstanding (established prior to the pandemic) "Work Styles at TELUS" lets employees work with their managers to design a more flexible work schedule that lets employees work offsite for part of the work week
Flexible work options flexible work hours, 35-hour work week (with full pay), shortened work week (fewer hours with less pay), compressed work week, telecommuting
Commuter amenities walk to public transit, online carpool sign-up, electric vehicle charging stations, secure/sheltered bicycle parking, nearby bike sharing station
Onsite workplace features TELUS Garden, the company's corporate headquarters in Vancouver, is LEED Platinum-certified for its many energy-saving (and producing) features, including 300 rooftop solar panels, rainwater harvesting, and 10,000 square feet of outdoor garden terraces on six different levels, reserved parking for carpoolers, telecommuter workstations, sit-stand workstations, private phone booth, religious observance room, outdoor patio, discounts at local restaurants
Employee lounge amenities comfortable seating, fireplace, music, television, flexible collaborative spaces for small and large groups (including a team kitchen and hosting centre for employee events), outdoor fireplaces, grand piano and koi pond in main lobby
Other food options at main location onsite restaurants, numerous food options nearby, refreshment centres on each floor (with fridge, microwave and dishwasher)
Onsite fitness facility shared-use facility, subsidized membership, treadmills, stationary bikes, stairmasters, elliptical trainers, rowing machines, weights, shower facilities, health screenings, personal trainers at discounted rates, massage therapy, seated chair massages, acupuncture, chiropractor, craniosacral therapy, physiotherapy, and reiki and reflexology therapeutic services

Work Atmosphere & Communications Rating: B

Past social events Celebration of Stars, CHLOE Awards, virtual week-long Sales Excellence Summit, TELUS Community Ambassadors Convention and gala, had moved many of its social and awards events to virtual events over the course of the pandemic
Cultural aspects dress-for-your-day policy, music while working, concierge services available, employee sports teams, organized social activities for retirees
Employee communications intranet site, company newsletter, traditional/email suggestion box, internal social media
Other in-house communications regular blog hosted by the company's president and CEO, TELUS studios (full-service internal production team to create original content for internal and external audiences), Digital Newsroom, TELUS Talks (podcast with the company president), Weekly Wrap (mobile employee newsletter)

Financial Benefits & Compensation Rating: B+

Financial benefits note TELUS has multiple employee groups, financial benefits may vary by position
Outside salary surveys participates in outside salary surveys every 12 months
Employee salary reviews individual salaries are reviewed every 12 months
Long-term savings defined-contribution (DC) pension
Long-term planning retirement planning assistance, life & disability insurance
Share purchase plan available to all employees
Referral bonuses (max) new employee referral bonuses (up to $5,000) for some positions
Signing bonuses available for some positions
Additional financial benefits year-end bonuses for some employees, corporate discount program (e.g. retail, services, travel, etc.), discounted home insurance, discounted auto insurance, discounted phone, internet and TELUS TV services (as well as a friends and family program), formal Well-Being Account lets employees transfer unused credits to savings (and other costs)

Health & Family-Friendly Benefits Rating: B

Health plan note TELUS has multiple employee groups, health plans may vary by position
Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Flexible coverage health plan is flexible with adjustable premiums and coverage levels
Minimum hours worked for coverage 10 hours per week
Waiting period there is no waiting period for coverage
Family coverage option yes
Dental coverage routine, restorative, orthodontics
Eyecare $100 every 2 years
Paid sick days employees receive 10 days off each year
Health plan includes traditional coverage (e.g. prescription drugs), employee assistance (EAP) plan, semi-private hospital room, physiotherapy, medical travel insurance, homecare, medical equipment and supplies, massage therapy, nutrition planning, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. acupuncture, naturopathy), virtual healthcare services
Mental health practitioner benefit up to $5,000 each year
Wellness spending account up to $500 each year
Additional health plan information wellness spending account is $750 for managers, gender affirmation coverage for employees and dependents (up to $10,000 annually to $50,000 lifetime max)
Additional health and wellness initiatives extensive well-being strategy that focuses on physical, psychological, social, financial and environmental dimensions, online well-being challenges, extensive mental health services and resources, has introduced a number of virtual well-being and health care apps, from virtual fitness apps to cognitive behavioural therapy programs to meditation and sleep apps
Family-friendly benefits note TELUS has multiple employee groups, family-friendly policies may vary by position
In vitro fertilization (IVF) $15,000 per lifetime
Maternity top-up (mothers) up to 75% of salary for 16 weeks
Parental top-up (mothers) up to 70% of salary for 16 weeks
Parental top-up (fathers) up to 70% of salary for 16 weeks
Additional family-friendly benefits extended parental leave to unpaid leave, academic scholarships of up to $5,000 per child
Additional family-friendly information some employees receive maternity leave top-up of up to 95% of salary for 17 weeks

Vacation & Personal Time-Off Rating: B+

Vacation note TELUS has multiple employee groups, vacation policies may vary by position
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Vacation jump vacation increases after 8 years of employment
Maximum vacation allowance employees move to a maximum of 5 weeks of vacation over their career
Personal paid days off employees can schedule 3 personal days off each year, as needed
Unpaid leave of absence option yes
Self-funded/deferred salary leave yes
Additional time-off information starting vacation varies by employee group, ranging from 2 to 4 weeks, with the majority of employees starting with 3 weeks

Employee Engagement & Performance Rating: A+

Employee performance reviews employees receive individual performance reviews every 12 months
Managers receive performance review training yes
360° feedback option as part of the review process, performance feedback is also solicited from co-workers and other managers familiar with each employee's work
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition online recognition platform, individual performance bonuses, on-the-spot rewards, peer-to-peer recognition awards, long-service awards, tailored and unique rewards (e.g. travel), numerous recognition awards, including the Ovation Awards, TELUS Legends, Leadership Values in Practice Award, Customers First Champions, President's Club trip for top-performing employees (includes an all-expenses-paid trip overseas), Premier Club (sales incentive, recipients attend a private dinner and networking opportunities with executives)
In-house survey period in-house surveys are conducted every 12 months
Outside survey period outside consultant surveys are held every 12 months

Training & Skills Development Rating: A+

Career planning in-house career planning services, online employee skills inventory
In-house training initiatives apprenticeship/skilled trades programs, in-house training, online training, paid internships, subsidies for professional accreditation, mentoring to transfer retirees' skills
Related tuition subsidies employer covers up to 100% of tuition per year
Unrelated tuition subsidies employer covers up to 100% of tuition per year for courses unrelated to current position
Financial bonuses for course completions yes
Unique training & development programs leadership development programs for high-potential employees, leadership training, extensive career development portal, course completion bonuses include pay increases

Community Involvement Rating: A+

Scope of charitable involvement local, national, international
Employee charitable involvement employees are involved in selection of charities, employees receive paid time off to volunteer, (up to 3 paid days)
Total employee volunteer hours (on company time) over 1,300,000 hours last year
Total number of charities supported last year approximately 4,000 charitable and community organizations were supported last year
Some of the community organizations supported Children’s Health Foundation of Vancouver Island, Glenrose Rehabilitation Hospital Foundation, Heartwood Centre for Community Youth Development, Fondation Maison Gilles Carle, Family Services à la famille Ottawa
Charitable giving matches employee donations, matches employee volunteer hours with company donations
Community highlight TELUS' charitable program is guided by a "give where we live" philosophy with the company and its employees (and retirees) supporting numerous charitable and community organizations through financial donations and volunteerism -- over $100-million has been donated through the annual TELUS Match Program (matches all employee donations up to $2,500) since 2000.

Recognized as one of Canada's Top Employers for Young People (2022):

Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Top Employers for Young People (2022):

  • TELUS manages a rotational leadership development program to help kick-start the careers of new graduates, hiring grads for a 24- to 36-month placement in finance, marketing and engineering disciplines -- participants gain hands-on experience through multiple business roles, receive coaching and mentoring, interact regularly with senior leadership, and participate in a number of formal and informal development opportunities
  • New graduates in the finance and engineering rotational leadership development programs are also provided talent assessment training and have the opportunity to participate in the recruitment process to hire new graduates for the program in the following year
  • TELUS offers new graduates exposure to senior leadership, at least twice a year, through networking and learning events on topics such as strategy, personal development, and inclusive leadership
Employees, friends and family celebrated the 15th anniversary of the TELUS Days of Giving volunteer initiative in 2020  

Highlights

Industry Telecommunications
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 25,014
Student opportunities summer jobs, co-op opportunities, paid internships
In-house training programs orientation program, in-house training, online training, in-house career planning services, online employee skills inventory, leadership training, apprenticeship/skilled trades programs
Related tuition subsidies employer covers up to 100% of tuition per year
Unique training and development opportunities summer internships and co-op placements in areas such as marketing, finance and engineering, flexible rotation programs offer new grads support in pursuing a designation of their choice including CPA, P.Eng, PMP (mentorship from someone holding the same designation, financial assistance, time off to study for exams and presentations), new grads in finance and engineering rotational leadership development programs receive talent assessment training and can participate in the recruitment process to hire new grads the following year
Additional highlights participates in a number of on-campus activities (including career fairs, tech talks, speed networking, LinkedIn workshops, open houses at some offices and tours of TELUS Innovation Centres), Innovation Project competition, networking and learning events with senior leadership at least twice a year (topics include strategy, personal development, and inclusive leadership), employees may transfer credits to repay student loans, Diversity in Technology scholarships ($5,000 scholarships awarded annually to women and minority students entering their final year of study for a bachelor degree or diploma in technology-related fields)
Dedicated employee resource group alumni networks for participants of rotational leadership development programs
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

Recognized as one of Canada's Best Diversity Employers (2022):

Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Best Diversity Employers (2022):

  • TELUS conducted over 30 roundtables and focus groups in 2020 with more than 1,200 employees representing the diversity of the company's workforce -- and held dedicated roundtables with senior leaders on the topic of understanding racial injustice and systemic racism
  • In 2021, TELUS established the REACH resource group for employees who identify as Black, and their allies -- the group has three strategic imperatives: to identify and address potential systemic racism and impediments to growth; to create opportunities through education and practical learning events that develop skills and provide ongoing opportunities; and to ensure representation where opinions and ideas are shared through the company's lens with regards to internal programs and processes alongside our external marketing messages
  • TELUS' Connections Network has a membership of over 5,400 women and allies in 22 chapters across Canada and internationally -- the network has three primary strategic objectives of supporting women in their career choices, fostering a community of connected women, and influencing corporate culture on gender issues
TELUS employees enjoy a conversation as part of their member resource group  

Highlights

Industry Telecommunications
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 25,014
Management of diversity and inclusion initiatives diversity and inclusiveness team leads strategy across the company and works alongside the diversity and inclusion advisory board, the Chief Diversity and Inclusion Officer (CDIO), and TELUS resource groups, the new role of CDIO was introduced in 2021 and works to embed inclusive practices across the organization, TELUS also manages a Respectful Workplace Office to help build a strong culture of inclusiveness and respect
Performance management and accountability equity, diversity and inclusiveness framework and dashboard tool (tracks analytics across equity groups), external reporting on gender equality through an annual diversity and inclusiveness report and a sustainability report
Employee resource groups 6 ERGs have a collective membership of over 7,000 and offer mentoring, networking, peer support, volunteering, and coaching opportunities to its members, ERGs include: Abilities Network (est. 2011), Connections Network (est. 2006, membership of over 5,400 women and allies in 22 chapters across Canada and internationally), Eagles Network (est. 2010, Indigenous peoples), Mosaic Network (est. 2011, multicultural employees), REACH (est. 2021, for employees who identify as Black as well as their allies), Spectrum (est. 2009, over 2,000 members)
Noteworthy diversity strategies and policies Board diversity policy (current goals include having two Directors who represent a visible minority or are Indigenous by the annual meeting in 2023, and having women and men each represent 33.3% of independent directors), gender transition guidelines available on intranet, supplier diversity program (maintains a goal of increasing its spend with diverse suppliers by 3 to 5% year over year)
Recruitment initiatives partners with organizations representing diverse candidates to offer mentoring, provide information on recruitment practices, interview tips and resume feedback (some organizations include Indigenous Link, Women Hack, CNIB, EmployAbilities, Abilocity, and Npower), MOSAIC resource group helps mentor professionals who are new to Canada, in collaboration with local immigrant employment councils
Training and awareness initiatives conducted roundtables and focus groups with diverse employees in 2020 and hosted roundtables with senior leaders on the topic of racial injustice and systemic racism, produced a series of leader guides and resources (topics include thoughtful allyship, disrupting bias in people processes, and microaggressions), diversity and inclusiveness learning path, which includes formal, informal and social learning options on topics such as business trends and diversity implications, managing diversity, unconscious bias, and diversity dimensions
Diversity highlights CHLOE awards (to recognize women who have made a difference at TELUS or in their community, as well as individuals who have made significant contributions to the advancement of women at the company), in 2020, the TELUS Community Boards provided $5.95-million supporting 550 grants in 13 community board regions across Canada, with 100% of funding going to programs that were open to marginalized communities including those that identify as Black

Recognized as one of Canada's Greenest Employers (2022):

Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Greenest Employers (2022):

  • TELUS' head office in downtown Vancouver is LEED Platinum-certified and features rooftop solar panels, triple-glazed windows, a rainwater harvesting system for non-potable water, outdoor terraces, and state-of-the-art building control systems -- the company's second LEED Platinum office tower in downtown Calgary was completed in 2020 and is designed to generate more energy than it consumes
  • TELUS actively encourages employees to work from home through its formal "Work Styles" program, designed to assist employees in adopting flexible work arrangements and reduce the number of trips to and from the office -- the company is also making significant investments in transforming offices from the traditional workstation-focused layout to social workspaces that reflect modern work culture which promotes collaboration, innovation, connection and well-being
  • TELUS has a longstanding partnership with Tree Canada to offset its paper usage through tree-planting initiatives and during the pandemic, has made donations to plant and nurture over 38,500 trees with partnership programs
TELUS employees participated in the company's 'Days of Giving' in 2020, marking the 15th anniversary of the initiative  

Highlights

Industry Telecommunications
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 25,014
Part-time employees in Canada 2,761
Employee green team TELUS green teams (local and open to all employees), national sustainability council (helped organize 50 events last year)
Senior executive who oversees initiatives Chief Financial Officer
Formal strategy/policy name environmental management system (aligns with ISO 14001:2015 standards), environmental policy (public statement)
Publishes sustainability report yes
Green highlights Work Styles program (longstanding flexible work arrangement program has led to reduced commuting emissions and a reduced real estate footprint)
Noteworthy initiatives supply operations team (programs for end-of-life products and devices, and expanded the certified pre-owned program, increasing the volume of refurbished units by 16% compared to 2019), Bring-It-Back program (provides a financial incentive to customers to return devices that may be refurbished and provide affordable mobile device options for customers)
Building footprint includes PV solar panels, rainwater collection, green roof, solar water heating, geothermal heating/cooling, electric vehicle charging stations, solar air heating, a number of LEED office locations (owned and leased) across Canada
Extended recycling furniture (donated where possible), batteries, hazardous waste (motor oil), service poles (formal reuse and repurposing program)
Commuter amenities walk to public transit, secure/sheltered bicycle parking, online carpool sign-up
Community partnerships Tree Canada (offsets paper usage through tree planting with hundreds of thousands of trees and saplings planted and maintained since 1998), Nature Conservancy of Canada, Partners in Planting Program with Edible Trees and Greening Canada’s School Grounds programs

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