Recognized as one of Canada's Top 100 Employers (2023) and BC's Top Employers (2022):
Mediacorp Canada Inc. staff editors (Nov 17, 2022)
Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Top 100 Employers (2023) and BC's Top Employers (2022):
- TELUS launched a formal work-from-home strategy back in 2006 called "Work Styles," which includes a variety of alternative working arrangements in addition to working from home -- the company has also expanded their suite of virtual care offerings, from virtual health care services to a dedicated expense (to $1,000) to fund their home offices
- TELUS Garden, the company's corporate headquarters in Vancouver, is LEED Platinum-certified for its many energy-saving (and producing) features, including 300 rooftop solar panels, rainwater harvesting, and 10,000 square feet of outdoor garden terraces on six different levels
- TELUS' charitable program is guided by a "give where we live" philosophy with the company and its employees (as well as retirees) supporting numerous charitable and community organizations -- and employees are encouraged to get involved directly with paid volunteer time and matching charitable donations
TELUS is committed to the well-being of its team
Every spring and fall, Candy Fu, project manager at TELUS Communications Inc., champions her favourite wellness program at work – the TELUS Well-being Challenge, a four-week company-wide initiative focused on healthy activity.
“Our team members get really excited about it,” says Fu. “Every day, people encourage each other and share to see what we’ve accomplished, whether that’s 10,000 steps or virtual yoga. It feels like we’re doing this all together although we’re spread out across Canada.”
The popular program fits in well with the Vancouver-based company’s holistic approach to wellness, covering physical, psychological, social, financial and environmental well-being, reflecting a strategy designed with cultural evolution in mind. The activities are designed using behavioural science insights to help team members form long-lasting well-being habits. People can participate as individuals or join a team to compete in different types of healthy activities in a way that’s meaningful and personalized for them.
Fu, who works from home, says the wide variety of wellness programs that TELUS offers are important to her because of their built-in sociability, so she doesn’t feel isolated from her co-workers. She also appreciates the array of benefits and resources, including $5,000 for mental health support annually and access to mental health employee assistance programs, plus a free premium subscription to the mental health app Calm.
“Booking a virtual mental health consultation through the TELUS Health MyCare app made me realize it was easier to access mental health care than I had thought,” says Fu. “Our leadership also stepped up to make us more comfortable about getting support. I can talk freely with my staff about mental health care programs.”
Over the past year, senior executives opened up to team members about their own issues with anxiety, sharing how people can manage a mental health issue with the right tools and support and still be successful at work at the highest levels. Sandy McIntosh, executive vice-president, people & culture and chief human resources officer, says the reaction to those revelations has been fantastic.
“People have come out and started sharing stories about their challenges with anxiety and other issues,” says McIntosh. “When senior leaders start talking to us about their own vulnerability and using the mental health support that we’ve put into place, it opens up the culture and makes us stronger.”
Currently, about 25 per cent of employees and their families access their mental health benefits annually and over 11,000 are active users of the Calm app.
“During the pandemic, we had a very big uptake on counselling and therapy and are still getting a good uptake where team members are using that $5,000 benefit,” says McIntosh. “We were surprised so many activated the Calm app, but people used it at night to do mindfulness and help their children with anxiety. It was what people needed at the time.”
As people transition back into the office, she says, what they want and need is more human interaction along with continued flexibility.
“People want to continue working from home and coming into the office when they want, but what we’ve found is that they’re coming into the office with more purpose than before, often for a social event,” says McIntosh. “Being social is a necessary part of the culture. There are some team members that we hired in 2020 and 2021 who have never met their manager in person.”
“Our flexible approach to working supports well-being so that people can have the balance they need,” she says. “We have an incredibly strong culture.”
Recognized as one of Canada's Top Employers for Young People (2022):
Mediacorp Canada Inc. staff editors (Jan 17, 2022)
Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Top Employers for Young People (2022):
- TELUS manages a rotational leadership development program to help kick-start the careers of new graduates, hiring grads for a 24- to 36-month placement in finance, marketing and engineering disciplines -- participants gain hands-on experience through multiple business roles, receive coaching and mentoring, interact regularly with senior leadership, and participate in a number of formal and informal development opportunities
- New graduates in the finance and engineering rotational leadership development programs are also provided talent assessment training and have the opportunity to participate in the recruitment process to hire new graduates for the program in the following year
- TELUS offers new graduates exposure to senior leadership, at least twice a year, through networking and learning events on topics such as strategy, personal development, and inclusive leadership
Recognized as one of Canada's Best Diversity Employers (2022):
By Kristina Leung and Stephanie Leung, Mediacorp Canada Inc. staff editors (Mar 7, 2022)
Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Best Diversity Employers (2022):
- TELUS conducted over 30 roundtables and focus groups in 2020 with more than 1,200 employees representing the diversity of the company's workforce -- and held dedicated roundtables with senior leaders on the topic of understanding racial injustice and systemic racism
- In 2021, TELUS established the REACH resource group for employees who identify as Black, and their allies -- the group has three strategic imperatives: to identify and address potential systemic racism and impediments to growth; to create opportunities through education and practical learning events that develop skills and provide ongoing opportunities; and to ensure representation where opinions and ideas are shared through the company's lens with regards to internal programs and processes alongside our external marketing messages
- TELUS' Connections Network has a membership of over 5,400 women and allies in 22 chapters across Canada and internationally -- the network has three primary strategic objectives of supporting women in their career choices, fostering a community of connected women, and influencing corporate culture on gender issues
Recognized as one of Canada's Greenest Employers (2022):
Mediacorp Canada Inc. staff editors (Apr 19, 2022)
Here are some of the reasons why TELUS Communications Inc. was selected as one of Canada's Greenest Employers (2022):
- TELUS' head office in downtown Vancouver is LEED Platinum-certified and features rooftop solar panels, triple-glazed windows, a rainwater harvesting system for non-potable water, outdoor terraces, and state-of-the-art building control systems -- the company's second LEED Platinum office tower in downtown Calgary was completed in 2020 and is designed to generate more energy than it consumes
- TELUS actively encourages employees to work from home through its formal "Work Styles" program, designed to assist employees in adopting flexible work arrangements and reduce the number of trips to and from the office -- the company is also making significant investments in transforming offices from the traditional workstation-focused layout to social workspaces that reflect modern work culture which promotes collaboration, innovation, connection and well-being
- TELUS has a longstanding partnership with Tree Canada to offset its paper usage through tree-planting initiatives and during the pandemic, has made donations to plant and nurture over 38,500 trees with partnership programs