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Questrade Financial Group
Questrade employees at the head office in Toronto  

Recognized as one of Canada's Top 100 Employers (2024) and Greater Toronto's Top Employers (2024):

Here are some of the reasons why Questrade Financial Group was selected as one of Canada's Top 100 Employers (2024) and Greater Toronto's Top Employers (2024):

  • Questrade helps employees balance their work and personal lives with flexible hours and hybrid work options (and assists with needed home office equipment) -- and offers a unique program that lets employees work abroad for up to 90 days per year
  • Questrade helps employees plan for the future with retirement planning assistance services along with matching RSP contributions -- the company also offers a year-end bonus program along with a range of helpful financial perks, from new employee referral bonuses to discounted home and auto insurance
  • Questrade encourages employees to keep fit and healthy through a number of initiatives, including discounted fitness club memberships, weekly yoga sessions, quarterly wellness workshops and a fun wellness challenge (with prizes), access to the Headspace app (includes over 1,000 hours of guided exercises and videos), and very generous coverage for mental health services ($10,000 each year)
Questrade employees at the office  

Employer Background

Industry Financial investment services
Established in Canada 1999
Major Canadian locations Toronto ON
Full-time employees in Canada 1,561
Part-time employees in Canada 9
Full-time employees worldwide 1,885
Workforce engaged on a contract basis 3.69%
Average age of employees in Canada 35.1 years
Longest serving employee 24 years

Work Environment Rating: A+

Flexible work options hybrid work option, flexible work hours, telecommuting, formal "Work from Abroad" program (employees can apply to work up to 90 days per year and work from almost anywhere)
Commuter amenities walk to public transit, subsidized parking, electric vehicle charging stations, secure/sheltered bicycle parking, nearby bike sharing station
Onsite workplace features telecommuter workstations, sit-stand workstations, private phone booth, nap room, religious observance room, outdoor patio, outdoor barbecue, discounts at local restaurants
Employee lounge amenities comfortable seating, fireplace, music, television, video games, pool table, foosball table, table hockey, board games, table tennis, outdoor courtyard (home of summer barbecues), 2 dedicated wellness room for employee to use as needed
Other food options at main location food court onsite with a range of restaurants, fast food and coffee shops
Onsite fitness facility shared-use facility, subsidized membership, treadmills, stationary bikes, stairmasters, instructor-led classes (yoga, pilates, Zumba, hot yoga, cycling), elliptical trainers, rowing machines, weights, sauna, shower facilities, personal training services

Work Atmosphere & Communications Rating: A

Employee social committee name Ministry of Fun (MOF), Strictly Social, SOCCOM, Party Bureau, Workplace Experience (est. 2008)
Past social events hosted an espresso bar and multiple company-wide themed food days (including National Pizza Day, Taco Tuesday, and more), in-person Halloween celebration (welcoming back costume and pumpkin carving contests), various departmental-level outings, including pub and games nights
Cultural aspects business-casual dress daily, dress-for-your-day policy, casual dress (e.g. jeans) daily, casual dress Fridays, music while working, employee sports teams
Employee communications intranet site, company newsletter, traditional/email suggestion box, internal social media

Financial Benefits & Compensation Rating: B

Outside salary surveys participates in outside salary surveys every 6 months
Employee salary reviews individual salaries are reviewed every 12 months
Long-term savings matching RSP
Long-term planning retirement planning assistance, phased-in retirement work options, life & disability insurance
Year-end bonuses available to all employees
Referral bonuses (max) new employee referral bonuses (up to $5,000) for some positions
Signing bonuses available for some positions
Additional financial benefits corporate discount program (e.g. retail, services, travel, etc.), discounted home insurance, discounted auto insurance, low-interest home loans

Health & Family-Friendly Benefits Rating: B+

Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Minimum hours worked for coverage 24 hours per week
Waiting period for coverage 90 days
Family coverage option yes
Dental coverage routine, restorative
Eyecare $300 every 2 years
Paid sick days employees receive 5 days off each year
Health plan includes traditional coverage (e.g. prescription drugs), employee assistance (EAP) plan, semi-private hospital room, physiotherapy, medical travel insurance, medical equipment and supplies, massage therapy, nutrition planning, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. acupuncture, naturopathy), virtual healthcare services
Mental health practitioner benefit up to $10,000 each year
Health spending account up to $350 each year
Fitness club subsidy up to $350 each year
Additional health plan information Headspace (mindfulness training program with over 1,000 hours of guided exercises and videos), LifeSpeak (online wellness platform)
Additional health and wellness initiatives weekly yoga and weekly meditation sessions along with quarterly wellness workshops
Maternity top-up (mothers) up to 85% of salary for 16 weeks
Parental top-up (mothers) up to 85% of salary for 16 weeks
Parental top-up (fathers) up to 85% of salary for 16 weeks
Adoption top-up up to 85% of salary for 16 weeks
Additional family-friendly benefits extended parental leave to unpaid leave, child care onsite

Vacation & Personal Time-Off Rating: B

Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Vacation jump vacation increases after 5 years of employment
Maximum vacation allowance employees move to a maximum of 5 weeks of vacation over their career
Previous experience considers previous work experience when setting annual vacation for new employees
Personal paid days off employees can schedule 3 personal days off each year, as needed
Unpaid leave of absence option yes

Employee Engagement & Performance Rating: B+

Employee performance reviews employees receive individual performance reviews every 6 months
Managers receive performance review training yes
360° feedback option as part of the review process, performance feedback is also solicited from co-workers and other managers familiar with each employee's work
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition online recognition platform, individual performance bonuses, on-the-spot rewards, peer-to-peer recognition awards, long-service awards, tailored and unique rewards (e.g. travel)
In-house survey period in-house surveys are conducted every 12 months

Training & Skills Development Rating: A+

Career planning in-house career planning services
In-house training initiatives mentoring, in-house training, online training, leadership development programs, paid internships, subsidies for professional accreditation
Related tuition subsidies employer covers up to 100% of tuition per year
Annual tuition maximum employer pays up to $5,000 in tuition subsidies for job-related courses per year
Unrelated tuition subsidies employer covers up to 100% of tuition per year for courses unrelated to current position
Unrelated tuition maximum employer pays up to $5,000 in tuition subsidies per year for courses unrelated to current position
Education leave educational leaves of absence are available

Community Involvement Rating: A

Scope of charitable involvement local, national, international
Employee charitable involvement employees are involved in selection of charities, employees receive paid time off to volunteer, (up to 1 paid day)
Total employee volunteer hours (on company time) over 1,635 hours last year
Total number of charities supported last year approximately 8 charitable and community organizations were supported last year
Some of the community organizations supported Food Bank Canada (donated over 2.2 million meals since 2017), Junior Achievement Ontario (ongoing partnership), Campfire Circle, and raised fund for humanitarian and relief aid for Ukraine
Charitable giving matches employee donations
Community highlight Questrade Financial Group's corporate responsibility approach is to engage directly with the communities the company is part of and helping individuals become more financially successful and secure -- the company's stated mission to ensure that they "empower people to become self-sufficient and take control of their lives through education".

The Career Directory

Questrade Financial Group has been selected for The Career Directory, our guide to entry-level recruitment for recent college and university graduates.
Members of Questrade's financial group client services team collaborate in the office

Highlights for New Grads

Industry Financial investment services
Full-time employees in Canada 1,001 to 2,500
Major Canadian locations Toronto ON
Student opportunities summer jobs, co-op opportunities
Training subsidies for professional accreditation, orientation program, online training, in-house training, mentoring, in-house career planning services
Annual tuition maximum employer pays up to $5,000 in tuition subsidies for job-related courses per year
Typical new grad positions Client Services Specialist, New Accounts Specialist, Document Control Associate, Account Services Operations Associate, Client Operations Associate, Account Transfers Associate, Client Operations Associate, Account Transfers Associate, Product Specialist, Design Specialists, Production Specialists, Jr Cybersecurity Specialists, Quality Assurance Specialists, Dev ops Specialists
Starting salary $50K to $60K
Work benefits health benefits for new employees, flexible work hours, telecommuting, employees receive paid time off to volunteer, (up to 1 paid day)
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

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