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Manulife
Manulife employees  

Recognized as one of Canada's Top 100 Employers (2024) and Greater Toronto's Top Employers (2024):

Here are some of the reasons why Manulife was selected as one of Canada's Top 100 Employers (2024) and Greater Toronto's Top Employers (2024):

  • Manulife provides extensive support for all stages of family planning, from unlimited coverage for fertility drugs and treatment procedures if needed, to support for adoption and surrogacy (to a maximum of $20,000 per year) -- the company also offers maternity and parental leave top-up for new and adoptive parents, to 100 per cent of salary ranging from 12 to 20 weeks, depending on the employee
  • Manulife helps employees adopt active and healthy lifestyles with free access to its Vitality program, featuring personalized weekly targets for health-related activities and points-based rewards for activity completion -- and offers subsidized access to an onsite fitness facility at its head office, with yoga, cycling, lift, TRX training, and HIIT classes as well as personal trainer services for an additional fee
Manulife employees at an outdoor event  

Employer Background

Industry Direct life insurance carriers
Established in Canada 1887
Publicly traded yes
Major Canadian locations Toronto ON, Kitchener ON, Waterloo ON, Montréal QC, Halifax NS, Vancouver BC, Calgary AB, Oakville ON
Full-time employees in Canada 12,237
Part-time employees in Canada 200
Full-time employees worldwide 40,236
Workforce engaged on a contract basis 6%
Average age of employees in Canada 42 years
Longest serving employee 55 years

Work Environment Rating: A+

Flexible work options flexible work hours, telecommuting, shortened work week (fewer hours with less pay), compressed work week, hybrid work options include in-office, hybrid, and at-home (with 2 anchor days in the office)
Commuter amenities walk to public transit, transit subsidies, electric vehicle charging stations, secure/sheltered bicycle parking, nearby bike sharing station
Onsite workplace features private room for mothers, TechLounges for IT support, telecommuter workstations, sit-stand workstations, private phone booth, nap room, religious observance room, self-serve lunchroom, outdoor patio, blankets available for picnic lunches outside, medicine garden with herbs, honey bee apiary, offices across Canada have a number of unique features, including an onsite fitness facility at the Vancouver office, and a LEED-Gold certified building at the Montréal location
Employee lounge amenities comfortable seating, music, television, foosball table, table tennis
Onsite cafeteria healthy menus, special diet menus, subsidized meals, take-home meals
Other food options at main location pizza station, deli station, made-to-order salads, grill station and a range of internationally inspired entrées
Onsite fitness facility for employees only, subsidized membership, treadmills, stationary bikes, stairmasters, instructor-led classes (yoga, cycling, lift, TRX training, HIIT), elliptical trainers, rowing machines, sauna, shower facilities, personal trainers (for additional fees), free towel service and locker room amenities

Work Atmosphere & Communications Rating: B

Employee social committee name Manulife Staff Association (est. 1939)
Past social events sports leagues, holiday gatherings and events for children and families, virtual and in-person events to celebrate Pride Month, National Indigenous Peoples Day, International Day for People with Disabilities, and International Women’s Day, to name a few
Cultural aspects business-casual dress daily, dress-for-your-day policy, casual dress (e.g. jeans) daily, employee sports teams
Employee communications intranet site, company newsletter, internal social media
Other in-house communications Manulife TV, virtual speaker series

Financial Benefits & Compensation Rating: A

Outside salary surveys participates in outside salary surveys every 12 months
Employee salary reviews individual salaries are reviewed every 12 months
Long-term savings defined-contribution (DC) pension
Long-term planning retirement planning assistance, life & disability insurance
Share purchase plan available to all employees
Referral bonuses (max) new employee referral bonuses (up to $3,000) for some positions
Signing bonuses available for some positions
Additional financial benefits corporate discount program (e.g. retail, services, travel, etc.), preferred rates on Manulife bank products, group TFSA and group RRSP

Health & Family-Friendly Benefits Rating: A

Health plan premium as part of the health plan, the employer pays up to 92% of the premiums
Flexible coverage health plan is flexible with adjustable premiums and coverage levels
Minimum hours worked for coverage 20 hours per week
Waiting period there is no waiting period for coverage
Family coverage option yes
Retiree coverage with no age limit yes
Dental coverage routine, restorative
Paid sick days employees receive 10 days off each year
Health plan includes traditional coverage (e.g. prescription drugs), employee assistance (EAP) plan, semi-private hospital room, physiotherapy, medical travel insurance, homecare, medical equipment and supplies, massage therapy, nutrition planning, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. acupuncture, naturopathy), virtual healthcare services
Mental health practitioner benefit up to $10,000 each year
Additional health plan information unused flex credits can be allocated to a health spending account, RRSP, or wellness account, wellness account can be used for expenses related to personal wellness (gym memberships, exercise classes), unlimited coverage for fertility drugs and non-drug treatment procedures, adoption and surrogacy benefit (up to a maximum reimbursement of $20,000 per child adoption per year and $20,000 per surrogacy per year), coverage for gender affirming services (no maximum)
Additional health and wellness initiatives Wellness Matters program to address physical, mental/emotional, financial, and social well-being (features health assessments, screenings, coaching, resources, webinars and internal programming), Vitality program (personalized weekly targets for health-related activities and points-based rewards for activity completion), virtual health coaching with personalized and one-on-one support, onsite benefits and wellness vendor fair, mental health month campaign
Family-friendly benefits note Manulife has multiple employee groups, family-friendly policies may vary by position
Maternity top-up (mothers) up to 100% of salary for 20 weeks
Parental top-up (fathers) up to 100% of salary for 12 weeks
Adoption top-up up to 100% of salary for 12 weeks
Adoption assistance subsidy up to $20,000 per child
Additional family-friendly benefits extended parental leave to unpaid leave
Additional family-friendly information family employee resource group to foster community amongst employees

Vacation & Personal Time-Off Rating: B+

Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Vacation jump vacation increases after 10 years of employment
Maximum vacation allowance employees move to a maximum of 5 weeks of vacation over their career
Personal paid days off employees can schedule 3 personal days off each year, as needed
Unpaid leave maximum 24 months
Additional time-off information vacation increases by 0.2 weeks increments beginning at 6 years, reaching 4 weeks at 10 years

Employee Engagement & Performance Rating: A

Employee performance reviews employees receive individual performance reviews every 6 months
Managers receive performance review training yes
360° feedback option as part of the review process, performance feedback is also solicited from co-workers and other managers familiar with each employee's work
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition online recognition platform, individual performance bonuses, on-the-spot rewards, peer-to-peer recognition awards, long-service awards, Podium digital recognition platform (offers instant peer-to-peer recognition), the Stars of Excellence (formal annual recognition program to celebrate its top performers around the globe)
Outside survey period outside consultant surveys are held every 6 months

Training & Skills Development Rating: A

Career planning in-house career planning services
In-house training initiatives mentoring, in-house training, online training, leadership development programs, paid internships, subsidies for professional accreditation, mentoring to transfer retirees' skills
Related tuition subsidies employer covers up to 100% of tuition per year
Unrelated tuition subsidies employer covers up to 100% of tuition per year for courses unrelated to current position
Unique training & development programs Fuel Up Friday program to enable employees to dedicate time on the second Friday of each month to advance personal development

Community Involvement Rating: A+

Scope of charitable involvement local, national, international
Employee charitable involvement employees are involved in selection of charities, employees receive paid time off to volunteer, (up to 1 paid day)
Total employee volunteer hours (on company time) over 14,117 hours last year
Total number of charities supported last year approximately 2,775 charitable and community organizations were supported last year
Some of the community organizations supported World Central Kitchen, Canadian Roots Exchange, Soldier On, Trans Canada Trail, National Geographic Society
Charitable giving matches employee donations, matches employee volunteer hours with company donations
Community highlight Manulife's charitable focus is on empowering sustained health and wellbeing, driving inclusive economic opportunity, and accelerating a sustainable future. In 2022, the company's total community investment was over $25-million, with employees donating over $4.8-million and volunteering over 14,000 hours.

Recognized as one of Canada's Top Employers for Young People (2024):

Here are some of the reasons why Manulife was selected as one of Canada's Top Employers for Young People (2024):

  • Recent grads at Manulife have access to a rotational program that allows them to experience different roles and departments -- the rotational component includes a formal mentorship program, networking events, lunch and learns, leadership training, specialized projects and includes international rotation opportunities within Asia, the U.S. and Canada for investments, advanced analytics, and actuarial student programs
  • Manulife's extensive co-op program encompasses a broad range of fields and provides opportunities to participate in a variety of activities including volunteering, international assignments, exposure to the company's executive team and networking opportunities -- the organization also developed a practical project for co-op students, providing an opportunity to create a business tool or analyze a real business problem
  • Manulife encourages students to create meaningful connections with peers throughout the entirety of their work term, beginning on the very first day with student orientation where time is allocated to meet fellow students -- social events are organized throughout each term by a co-op social committee, including a final end-of-term event
A Manulife employee celebrates at a company social event  

Highlights

Industry Direct life insurance carriers
Major Canadian locations Toronto ON, Kitchener ON, Waterloo ON, Montréal QC, Halifax NS, Vancouver BC, Calgary AB, Oakville ON
Full-time employees in Canada 12,237
Student opportunities co-op opportunities, paid internships, orientation program, in-house training, online training, in-house career planning services, mentoring
Related tuition subsidies employer covers up to 100% of tuition per year
Unique training and development opportunities new employee welcome kit, Onboarding Central portal, rotational actuarial development program, advanced analytics development program (mentoring and rotations in data engineering and data scientist roles in Boston and Hong Kong), investment division rotation program, CPA rotational program (Toronto and Waterloo offices), Manulife University (supports IT and technology employees by offering programs in software engineering, security, reliability, to name a few), Pursuit Learning Experience Platform, access to LinkedIn Learning, technology new graduate rotational program (2-year program with rotations in software engineering or data engineering roles), lunch and learns
Additional highlights "Keep in Touch" campaign to keep early hires engaged over the months between the initial offer and first day on the job, students provide end-of-term feedback on onboarding through offboarding which is used to improve the student experience, students are encouraged to join Yammer (internal social network) groups to adjust and make the most of their work term, hackathons and case challenges for co-op students
Dedicated employee resource group GenerationNEXT employee resource group to help build community across all generations, co-op social committee
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

Recognized as one of Canada's Best Diversity Employers (2024):

Here are some of the reasons why Manulife was selected as one of Canada's Best Diversity Employers (2024):

  • Manulife drives leadership accountability for diversity and inclusion through local segment and function plans developed by members of the executive leadership team (which are reported and tracked by the CEO and diversity, equity and inclusion council), DEI dashboards and scorecards (reviewed by senior leaders on a quarterly basis), and the inclusion of accountability in all people leader performance goals
  • Manulife maintains 14 colleague resource groups, with 40 chapters and more than 13,000 members -- led by volunteer chairs, the groups provide input into DEI issues that are top of mind for employees, identify opportunities for stronger support and help drive accountability to ensure the organization's strategy and commitments are met
  • Manulife implemented diverse candidate slate requirements to increase hire and promotion rates of diverse candidates for director-level roles and above, and also provides training for hiring managers, talent acquisition teams and human resources business partners regarding inclusive recruitment and mitigating unconscious bias during the hiring process
Manulife employees take part in Pink Shirt Day   (Photo credit: Denis Chan)

Highlights

Industry Direct life insurance carriers
Major Canadian locations Toronto ON, Kitchener ON, Waterloo ON, Montréal QC, Halifax NS, Vancouver BC, Calgary AB, Oakville ON
Full-time employees in Canada 12,237
Management of diversity and inclusion initiatives global chief diversity, equity and inclusion officer leads global DEI team, global executive DEI council chaired by the CEO, local segment and function DEI plans developed by each member of the executive leadership team
Performance management and accountability has exceeded goal of 30% female representation at VP levels and above, achieved gender parity in its workforce globally and on its board, accountability for DEI is included in performance goals for all people leaders, leadership and business accountability for diversity is measured through dashboards and scorecards (reviewed quarterly by the CEO and executive leadership team)
Employee resource groups CEO meets quarterly with ERG leaders from different regions to listen, learn and provide support, ERGs include Global Women's Alliance (3,100 members in Canada) and the Toronto-based Women @ Manulife, PROUD (Professionals Reaching Out for Unity and Diversity), AMP (Association of Multicultural Professionals), PACES (Pan-Asian Community for Employee Success), MILE (Military Colleague Community), VIBE (Valuing the Inclusion of Black Colleagues), GenerationNEXT, IPTA (Indigenous Peoples and Their Allies), Ability (for employees living with physical or mental health disabilities, and their allies), Being Yourself (grassroots group to support employees with mental health), LatinX
Noteworthy diversity strategies and policies reviews gender pay equity quarterly, generous adoption and surrogacy support as well as coverage for gender affirmation surgeries and treatments (including their families), diverse supplier program led by a dedicated supplier diversity officer and team (provides opportunities to businesses owned by minorities, women, 2SLGBTQ+, people with disabilities, veterans, and service-disabled veterans)
Recruitment initiatives implemented diverse candidate slate requirements to increase hire and promotion rates of diverse candidates for director-level roles and above, provides training for hiring managers, talent acquisition teams and human resources business partners on inclusive recruitment and mitigating unconscious bias during the hiring process, partnerships with community organizations to recruit diverse candidates (such as Career Edge, Career Bridge, and Toronto Region Immigrant Employment Council)
Training and awareness initiatives mandatory Inclusion Starts With You training, tool kits for managing unconscious bias, leadership tools for fostering inclusion, anti-racism conversation guides, allyship resource tools, DEI intranet site, access to inclusive leadership learning platform and the All Against Racism learning platform, regional DEI teams (along with ERGs) organize speaker series, book clubs, panel discussions and webinars, hosted a Fuel Up Friday dedicated to DEI
Diversity highlights is reviewing the use of language and terminology across the organization to ensure inclusive language (initiated by an employee), developing a compensation modelling tool to ensure pay equity across race and ethnicities (similar to its gender pay equity practices), held a Global Afternoon of Reflection and Learning (keynote sessions, fireside chats and webinars hosted by leaders and ERGs)
Highlights from the past year dedicated its first Legacy Space through the Gord Downie & Chanie Wenjack Fund at its Canada Segment headquarters in Waterloo (plans to open similar spaces in Toronto, Montreal, and Halifax offices), building a supplier diversity program in Canada

The Career Directory

Manulife has been selected for The Career Directory, our guide to entry-level recruitment for recent college and university graduates.

Highlights for New Grads

Industry Direct life insurance carriers
Full-time employees in Canada 10,001 to 25,000
Major Canadian locations Toronto ON, Kitchener ON, Waterloo ON, Montréal QC, Halifax NS, Vancouver BC, Calgary AB, Oakville ON
Student opportunities paid internships, co-op opportunities
Training subsidies for professional accreditation, orientation program, online training, in-house training, mentoring, in-house career planning services
Other info for new grads Manulife Financial offers a number of opportunities for new and recent graduates to gain professional experience through developmental programs such as an Investment Development Rotation, Actuarial Development Rotation, Canadian Finance Network program, and the Canadian Chartered Accountant Development program.
Typical new grad positions Financial Analyst, Actuarial Associate, Software Engineer, Data Engineer, Investment Analyst, Operations Analyst Marketing Analyst
Work benefits health benefits for new employees, flexible work hours, telecommuting, transit subsidies, employees receive paid time off to volunteer, (up to 1 paid day)
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

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