FreshBooks
Employees at FreshBooks   (Photo credit: Liz Caruana Photography)

Recognized as one of Canada's Top 100 Employers (2023) and Greater Toronto's Top Employers (2023):

Here are some of the reasons why FreshBooks was selected as one of Canada's Top 100 Employers (2023) and Greater Toronto's Top Employers (2023):

  • FreshBooks' head office is situated in Toronto's Junction neighbourhood in the city's west end and is housed in a renovated heritage style building that features a loft-style common area, modern kitchen, a presentation area, library, massage chairs and a wellness room, bike storage and repair facilities for cycle commuters, and shower facilities
  • FreshBooks introduced a monthly $50 subsidy to help cover home office expenses, implemented no-meeting Fridays as well as half-day Fridays -- and has always offered a range of flexible work options to help balance their day-to-day lives
  • FreshBooks starts its new employees with three weeks of paid vacation, quickly moving to four weeks after just three years of employment -- the company also offers additional time offer between the Christmas and New Year's holiday as well as paid personal days (up to four days annually)
FreshBooks employee at the company's Toronto head office   (Photo credit: Liz Caruana Photography)

Employer Background

Industry Software publishers
Established in Canada 2003
Major Canadian hiring locations Toronto ON
Full-time employees in Canada 505
Part-time employees in Canada 3
Full-time employees worldwide 726
Workforce engaged on a contract basis 14%
Average age of employees in Canada 33.85 years
Longest serving employee 19 years

Work Environment Rating: A+

Hybrid work home office allowance, office equipment loan program, most employees have worked offsite during the pandemic (and continue to do so at time of writing)
Flexible work options flexible work hours, 35-hour work week (with full pay), telecommuting, reduced summer hours
Commuter amenities walk to public transit, free parking, electric vehicle charging stations, secure/sheltered bicycle parking, nearby bike sharing station
Onsite workplace features situated in Toronto's Junction neighbourhood in the city's west end, the head office is a renovated heritage style building that features a loft-style common area, modern kitchen, a presentation area (known as the "Presentorium"), library, wellness room, telecommuter workstations, sit-stand workstations, private phone booth, nap room, religious observance room, self-serve lunchroom, outdoor patio, onsite shower area, and bike storage and repair facilities
Employee lounge amenities comfortable seating, music, television, video games, foosball table, board games, table tennis, massage chairs, arcade machines, flight simulator station, basketball machine
Snacks available a variety of snacks available, including cereal, granola bars, cookies, fresh fruit
Other food options at main location coffee and sandwich shop in building
Onsite fitness facility for employees only, free membership, treadmills, stationary bikes, elliptical trainers, rowing machines, weights, shower facilities, squat racks, Olympic barbells, bench press machine, punching bag, battle ropes, still rings, audio system, weighted medicine balls, stability balls, kettlebells

Work Atmosphere & Communications Rating: B

Employee social committee name FreshBooks Social Committee (est. 2008)
Past social events hosted a company-paid ski day at a local resort
Cultural aspects casual dress (e.g. jeans) daily, music while working, can bring pets to work when needed, employee sports teams
Employee communications intranet site, company newsletter
Other in-house communications quarterly All Hands meetings with senior leaders

Financial Benefits & Compensation Rating: B

Outside salary surveys participates in outside salary surveys every 12 months
Employee salary reviews individual salaries are reviewed every 6 months
Long-term savings matching RSP
Long-term planning life & disability insurance
Share purchase plan available to all employees
Referral bonuses (max) new employee referral bonuses (up to $2,000) for some positions
Signing bonuses available for some positions

Health & Family-Friendly Benefits Rating: A

Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Minimum hours worked for coverage 24 hours per week
Waiting period there is no waiting period for coverage
Family coverage option yes
Dental coverage routine, restorative, orthodontics
Eyecare $450 every 2 years
Paid sick days employees receive 10 days off each year
Health plan includes traditional coverage (e.g. prescription drugs), employee assistance (EAP) plan, semi-private hospital room, physiotherapy, medical travel insurance, homecare, medical equipment and supplies, massage therapy, nutrition planning, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. acupuncture, naturopathy), virtual healthcare services
Mental health practitioner benefit up to $1,000 each year
Wellness spending account up to $200 each year
Additional health and wellness initiatives virtual counselling and psychotherapy, access to Calm (meditation and mental fitness app), monthly virtual workshops addressing topics from ergonomics, sleep, and coping with stress
In vitro fertilization (IVF) $2,400 per lifetime
Maternity top-up (mothers) up to 90% of salary for 15 weeks
Parental top-up (mothers) up to 90% of salary for 15 weeks
Parental top-up (fathers) up to 90% of salary for 30 weeks
Adoption top-up up to 90% of salary for 30 weeks
Additional family-friendly benefits phased-in return to work for new parents

Vacation & Personal Time-Off Rating: A

Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Vacation jump vacation increases after 3 years of employment
Maximum vacation allowance employees move to a maximum of 4 weeks of vacation over their career
Paid holiday shutdown during the Christmas to New Year's holiday break, employees receive an additional 5 days off
Personal paid days off employees can schedule 4 personal days off each year, as needed
Unpaid leave maximum 6 months

Employee Engagement & Performance Rating: B+

Employee performance reviews employees receive individual performance reviews every 6 months
Managers receive performance review training yes
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition individual performance bonuses, on-the-spot rewards, peer-to-peer recognition awards, long-service awards, peer recognition program includes the "Values Card" program that lets employees reward colleagues with a $25 gift card for their exceptional work
In-house survey period in-house surveys are conducted every 12 months

Training & Skills Development Rating: B+

In-house training initiatives mentoring, in-house training, paid internships, subsidies for professional accreditation
Related tuition subsidies employer covers up to 100% of tuition per year
Annual tuition maximum employer pays up to $1,500 in tuition subsidies for job-related courses per year
Unique training & development programs formal "FreshStart" onboarding process (a 3-week program managed by dedicated onboarding specialists to welcome all new hires), learning management system with company curated courses (over 1,000 modules)

Community Involvement Rating: A

Scope of charitable involvement local, national, international
Employee charitable involvement employees are involved in selection of charities, employees receive paid time off to volunteer, (up to 3 paid days)
Some of the community organizations supported Daily Bread Food Bank, The Stop Community Food Centre, Canada Helps

Recognized as one of Canada's Top Small & Medium Employers (2022):

Here are some of the reasons why FreshBooks was selected as one of Canada's Top Small & Medium Employers (2022):

  • FreshBooks encourages employees to recruit their friends with generous new employee referral bonuses, up to $3,000, depending on the position
  • FreshBooks offers exceptional maternity and parental leave top-up for new mothers, fathers and adoptive parents, to 90 per cent of salary for up to 30 weeks, and offers phased-in return to work options to help employees transition to parenthood
  • FreshBooks has continued to create jobs year-over-year, including during the pandemic -- and manages an extensive three-week onboarding process called "FreshStart" that is managed by dedicated onboarding specialists
A FreshBooks employee at one of the company's work stations  

Highlights

Industry Software publishers
Established in Canada 2003
Major Canadian hiring locations Toronto ON
Full-time employees in Canada 404
Part-time employees in Canada 4
Full-time employee growth in the past year 8.0 %
Average age of employees in Canada 33.85 years
Longest serving employee 20 years
Long-term savings matching RSP
Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Flexible work options flexible work hours, 35-hour work week (with full pay), telecommuting, reduced summer hours
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
In-house training initiatives in-house training, online training, leadership training, paid internships
Related tuition subsidies employer covers up to 100% of tuition per year
Annual tuition maximum employer pays up to $1,500 in tuition subsidies for job-related courses per year
Performance recognition individual performance bonuses, on-the-spot rewards, peer-to-peer recognition awards, long-service awards

The Career Directory

FreshBooks has been selected for The Career Directory, our guide to entry-level recruitment for recent college and university graduates.
FreshBooks' core values on display at the company's head office

Highlights for New Grads

Industry Software publishers
Full-time employees in Canada 251 to 500
Major Canadian hiring locations Toronto ON
Student opportunities co-op opportunities
Training subsidies for professional accreditation, orientation program, online training, in-house training, mentoring, leadership training
Annual tuition maximum employer pays up to $1,500 in tuition subsidies for job-related courses per year
Typical new grad positions Software Engineer, Financial Analyst, Recruitment Coordinator
Starting salary $85K or more
Work benefits health benefits for new employees, flexible work hours, telecommuting, employees receive paid time off to volunteer, (up to 3 paid days)
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

Academic fields recruited


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