Canada Revenue Agency / CRA
Employees at CRA get together for a meeting  

Recognized as one of Canada's Top 100 Employers (2021), Top Employers for Canadians Over 40 (2021) and National Capital Region's Top Employers (2021):

Here are some of the reasons why Canada Revenue Agency / CRA was selected as one of Canada's Top 100 Employers (2021), Top Employers for Canadians Over 40 (2021) and National Capital Region's Top Employers (2021):

  • CRA provides learning and development opportunities for employees at various stages of their career, from tuition reimbursement to formal mentoring and coaching initiatives, leadership development programs and education leaves (with an allowance in lieu of salary in some circumstances)
  • Along with helping employees save for life after work through a defined benefit pension plan, CRA offers retirement planning assistance and phased-in work options for those nearing retirement -- retiring employees also have access to a health benefits plan with no age limit
  • CRA maintains a national employment equity and diversity committee to help build an inclusive and representative workplace, and is developing a dedicated strategy for the recruitment, inclusion and retention of persons with disabilities
A CRA employee in an executive boardroom at the organization's head office in Ottawa  

Employer Background

Industry Federal government, general economic programs
Established in Canada 1999
Major Canadian hiring locations Ottawa ON
Full-time employees in Canada 44,224
Part-time employees in Canada 2,344
Workforce engaged on a contract basis 23%
Average age of employees in Canada 44.3 years
Longest serving employee 53.5 years

Physical Workplace Rating: B+

Commuter amenities transit subsidies, online carpool sign-up, electric vehicle charging stations, nearby bike sharing station
Workplace features the historic Connaught Building head office (constructed in 1916) is part of a broad and ongoing "Workplace 2.0" strategy to create more collaborative spaces with comfortable seating and meeting places, quiet rooms and multi-functional spaces, inside, the workplace features break rooms and kitchen areas, telecommuter workstations, sit-stand workstations, private phone booth, religious observance room, and a state-of-the-art learning facility at the Place de Ville complex
Employee lounge amenities comfortable seating
Onsite cafeteria healthy menus
Other nearby amenities Routhier Community Centre, Major's Hill Park, ByWard Market, Rideau Canal (easy access for jogging in the summer and skating in the winter), Parliament Hill

Work Atmosphere & Communications Rating: B

Past social events across the country, the CRA supports local social committees who work to organize a range of activities and events, including softball tournaments, hockey games, curling bonspiels, holiday celebrations, and activities to celebrate National Public Service Week
Cultural aspects dress-for-your-day policy, casual dress (e.g. jeans) daily, casual dress Fridays, music while working, employee sports teams, organized social activities for retirees
Employee communications intranet site, company newsletter, traditional/email suggestion box, internal social media
Other in-house communications CRATube, an internal video platform

Financial Benefits & Compensation Rating: A

Financial benefits note CRA has multiple employee groups, financial benefits may vary by position
Employee salary reviews individual salaries are reviewed every 12 months
Long-term savings defined-benefit (DB) pension
Long-term planning retirement planning assistance, phased-in retirement work options

Health & Family-Friendly Benefits Rating: A+

Health plan note CRA has multiple employee groups, health plans may vary by position
Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Waiting period there is no waiting period for coverage
Family coverage option yes
Retiree coverage with no age limit yes
Dental coverage routine, restorative, orthodontics
Paid sick days employees receive 15 days off each year
Health plan includes employee assistance (EAP) plan, physiotherapy, medical travel insurance, medical equipment and supplies, massage therapy, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. acupuncture, naturopathy)
Wellness initiatives multi-year Respectful Workplace and Well-Being Strategy, national Well-being Network focused on cultivating psychologically safe work environments, wellness committees at various branches that support local activities (challenges, walking clubs, lunch and learns)
Family-friendly benefits note CRA has multiple employee groups, family-friendly policies may vary by position
Maternity top-up (mothers) up to 93% of salary for 17 weeks
Parental top-up (mothers) up to 93% of salary for 35 weeks
Parental top-up (fathers) up to 93% of salary for 37 weeks
Adoption top-up up to 93% of salary for 37 weeks
Additional family-friendly benefits extended parental leave to unpaid leave
Flexible work options flexible work hours, shortened work week (fewer hours with less pay), compressed work week, telecommuting, earned days off program
Additional family-friendly information family-related leave with pay for up to 45 hours per year (can be used for temporary care for a sick family member, to accompany family members to medical, dental, or school appointments, or to provide temporary child care in the event of an unexpected school closure)

Vacation & Personal Time-Off Rating: B+

Vacation note CRA has multiple employee groups, vacation policies may vary by position
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Vacation jump vacation increases after 8 years of employment
Maximum vacation allowance employees move to a maximum of 6 weeks of vacation over their career
Previous experience considers previous work experience when setting annual vacation for new employees
Personal paid days off employees can schedule 2 personal days off each year, as needed
Unpaid leave maximum 60 months
Self-funded/deferred salary leave maximum 12 months
Additional time-off information vacation increases to 3.4 weeks after 7 years of employment, moving to 4 weeks after 8 years of employment

Employee Engagement & Performance Rating: A+

Employee performance reviews employees receive individual performance reviews every 6 months
Managers receive performance review training yes
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition online recognition platform, individual performance bonuses, on-the-spot rewards, peer-to-peer recognition awards, long-service awards, tailored and unique rewards (e.g. travel), national "e-certificate" recognition program to enhance peer-to-peer and informal employee-manager appreciation initiatives, performance pay recognition program, the CRA Award of Excellence (the agency's highest annual award for excellent performance), the Beaker Award (for innovation, experimentation and leadership)
In-house survey period in-house surveys are conducted every 6 months
Outside survey period outside consultant surveys are held every 12 months

Training & Skills Development Rating: A

Career planning in-house career planning services, online employee skills inventory
In-house training initiatives apprenticeship/skilled trades programs, mentoring, in-house training, online training, leadership training, subsidies for professional accreditation, mentoring to transfer retirees' skills
Tuition subsidies (related to job) yes
Tuition subsidies (unrelated to job) yes
Unique training & development programs Living Library Series (bi-monthly 30-minute webinar to showcase various internal opportunities, French and English-language training, Indigenous mentoring initiative, extensive leadership identification and development program

Community Involvement Rating: A

Scope of charitable involvement local, national, international
Employee charitable involvement employees are involved in selection of charities
Total number of charities supported last year approximately 1,000 charitable and community organizations were supported last year
Some of the community organizations supported employees across the country support numerous local initiatives, including The Outreach Program Section (to ensure that vulnerable segments of Canada’s population receive education and awareness about the benefits and credits to which they are entitled), The Power of the Purse program (to help address violence against women), Children's Aid Society, Bowl for Kid's Sake, and more
Community highlight Canada Revenue Agency and its employees participate in the longstanding Government of Canada Workplace Charitable Campaign that directs support to local United Way campaigns across the country, with over $3.5-million raised last year in support of over 1,000 charitable initiatives across the country. Employees also have the opportunity to participate in the Community Volunteer Income Tax Program, with over 3,100 organizations and over 17,700 volunteers helping to complete tax returns for seniors, individuals with modest incomes and those facing language barriers.

Recognized as one of Canada's Top Employers for Young People (2021):

Here are some of the reasons why Canada Revenue Agency / CRA was selected as one of Canada's Top Employers for Young People (2021):

  • CRA maintains a Young Professional Network (YPN), a self-managed forum for young people to discuss related issues amongst peers and make recommendations to the agency's senior management -- the network's membership includes chairs to represent each branch and region of the CRA, along with a national YPN coordinator
  • The CRA YPN keeps its members informed via email, conferences and webinars, in addition to organizing a calendar of events throughout the year -- including various initiatives designed to ease the transition to the workplace, informal networking evenings, armchair discussions with leaders, mentoring sessions, fundraisers for the annual government charitable campaign, a student learning series, innovation dens and idea jams where employees identify and provide solutions, leadership development conferences and a career path series
  • CRA established an Indigenous Student Employment Program to introduce high school and post-secondary students to the organization's various streams, such as audit, appeals, enforcement, revenue collections, finance and administration, client services, IT or human resources -- open throughout the year, the program is currently available in all regions across Canada
CRA employees in Ottawa  

Highlights

Industry Federal government, general economic programs
Major Canadian hiring locations Ottawa ON
Full-time employees in Canada 44,224
Student opportunities summer jobs, co-op opportunities
In-house training programs orientation program, in-house training, online training, in-house career planning services, online employee skills inventory, mentoring, leadership training, apprenticeship/skilled trades programs
Tuition subsidies (related to job) yes
Unique training and development opportunities National Student Orientation Session with appearances from senior management and success stories from a panel of employees (was broadcast to 50 different CRA offices nationwide), information technology apprenticeship program (for recent grads or students in their final year), national human resources apprenticeship program (entry-level HR roles, graduating to a higher level after 3 years), advanced policy analyst program, auditor development program, financial officer recruitment and development program, Indigenous mentorship initiative, Take Me With You (opportunities for young professionals to connect with senior employees), Interchange program (participants gain new knowledge and skills at other organizations in private, public and non-profits in Canada and internationally, with temporary assignments of up to 3 years)
Additional highlights participates in the Federal Student Work Experience Program, student bridging program into temporary or permanent positions, various ambassador programs to connect with students on campus (including Indigenous student ambassadors), maintains CRA-specific student inventories year-round to proactively recruit for entry-level roles
Dedicated employee resource group CRA Young Professionals Network (organizes the #CRAconnEXionsARC networking event with senior executives of the CRA and other governmental departments, as well as region-specific events)
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

The Career Directory

Canada Revenue Agency / CRA has been selected for The Career Directory, our guide to entry-level recruitment for recent college and university graduates.
CRA employees hold a meeting

Highlights for New Grads

Industry Federal government, general economic programs
Full-time employees in Canada 25,000 to 50,000
Major Canadian hiring locations Ottawa ON
Student opportunities summer jobs, co-op opportunities
Training subsidies for professional accreditation, orientation program, online training, in-house training, mentoring, in-house career planning services, leadership training
Other info for new grads CRA manages in-house apprenticeship programs for HR, audit, supply chain management and IT disciplines. Additionally, the organization offers a dedicated Indigenous Student Employment program to recruit qualified Indigenous college and university graduates.
Typical new grad positions Business Analyst, IT Developer, Research and Analysis Officer, Project Coordinator, Income Tax Auditor, Information Officer, HR Trainee, Finance and Administration Officer
Starting salary $50K to $60K
Work benefits health benefits for new employees, flexible work hours, telecommuting, transit subsidies
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

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